Privacy Policy

At Voxy AI, we value your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your data.

1. Information We Collect

• Registration & Account Info: Email, username, profile data.
• User-Provided Content: Text entries, conversation logs, feedback.
• Usage Data & Analytics: App usage stats, device type, OS version, IP address, time stamps.
• Cookies & Tracking: Session cookies, analytics cookies; you may manage cookies in your device settings.

2. How We Use Your Information

• To operate, maintain, and improve the App and Services.
• To personalize your experience and enhance AI companion responses.
• To communicate with you about updates, features, promotions (with opt-out).
• For internal analytics to optimize performance.
• Where required, to comply with legal obligations or protect rights.

3. Legal Bases (For Regions with GDPR or Similar Laws)

• Consent: Where you have given express permission (e.g., marketing communications).
• Performance of a Contract: Operating and fulfilling Services you've requested.
• Legitimate Interests: Improving the App, ensuring security, preventing fraud.
• Legal Obligation: Compliance with applicable laws.

4. Communications & Notifications

By using the Voxy app, you consent to receive important account, transactional, and service-related communications from us. These communications may be sent via:

• SMS
• WhatsApp
• RCS (Rich Communication Services)
• Phone Calls
• In-app notifications
• Email (where applicable)

These notifications may include OTPs, login alerts, subscription updates, payment reminders, content updates, customer support responses, and promotional messages (only if you have opted in).

You may opt out of non-essential promotional messages at any time by contacting our support team or using available settings within the app (where applicable). Essential communications—such as OTP, account security, payment status, or subscription validity—cannot be opted out of.

5. Data Sharing & Third Parties

We may share data with:

• Service Providers: Cloud hosting, analytics, customer support, email services.
• Legal & Enforcement Authorities: When required by law or protection of rights.
• Business Transfers: If Voxy AI is acquired or merged, user data may be transferred.

We do not sell personal information to third parties.

6. Data Retention & Security

• Personal information is retained only as long as needed to fulfill Services or legal obligations.
• We implement industry-standard security measures (e.g., encryption, access controls).
• No system is entirely secure; we cannot guarantee absolute protection.

7. International Data Transfers

Your data may be stored or processed in various countries, including outside your home country. We ensure adequate protections or legal mechanisms (e.g., standard contractual clauses).

8. Children's Privacy

We do not knowingly collect data from children below the minimum legal age (e.g., 13). If you believe we have inadvertently done so, please contact us for deletion.

9. Your Rights & Choices

Depending on your region, you may have rights to:

• Access, correct, or delete your personal data.
• Port your data.
• Withdraw consent or object to certain processing.
• Lodge a complaint with your local data protection authority.

10. Changes to this Privacy Policy

We may update this Policy. We will notify you via in-app notice or email and post the updated version with a new effective date.

11. Contact Information

For privacy-related inquiries, contact: support@voxy.in